International Patient Guide
International Patient Guide
Singapore is a tropical garden city with world class transport and efficient administration to help tourists seeking medical treatment and wellness enhancement. Before you make your trip to seek medical treatment and wellness enrichment in Singapore, there are specific issues to observe.
Our Service
SGmedicaltour provides a wide spectrum of medical concierge services to help clients plan and visit Singapore for their healthcare enrichment and medical treatment. SGmedicaltour customises our service and provide peace of mind service to our clients during their travel.
Select a Healthcare Provider and treatment
It is important to select a hospital or clinic and physician or surgeon that is trustworthy and makes their patients feel comfortable. Patients have the right to ask questions about the treatments they are considering, especially regarding the competency of the physician and potential alternatives or complications. Because this decision is an important one, it is best to avoid dealing with medical service providers who act impatiently or unsympathetically.
SGMEDICALTOUR has been working with various medical professional in the region and is in a better position to advise our clients on the selection of the healthcare provider and refer our clients to appropriate medical physicians and hospital or specialist centre matching their budget and preferences.
SGMEDICALTOUR makes available list of hospitals, specialist centres and physician directory to aid our clients make their selection. Clients are strongly encouraged to log into the database and make their selection. SGMEDICALTOUR will provide necessary assistance to help them finalise their choice.
Different medical or healthcare providers have different policies regarding the length of stay for particular medical procedures, depending on the potential complications for such procedures. Client is advisable to make sure sufficient medical supervision is given for as long as is necessary to ensure that potential complications are no longer a threat to their health. SGMEDICALTOUR will work with our health supplier and arrange for proper medical care and after-treatment care when needed.
Asking the doctor and hospital
It is importance to clarify with the doctor or hospital representative and ensure that you get the proper medical treatment. One of the most important things to ask about is your personal safety, making sure to prepare yourself adequately. Clients are encouraged to ask tough questions regarding the physician’s skills or the potential complications that may arise during or after a medical procedure. As it is your body and your choice as to who will be responsible for operating on it, make sure you ask and get answers to all the questions necessary to make you feel comfortable and confident selecting a procedure or a particular doctor or hospital.
Clients are also strongly encouraged to clarify about the fees and financial charges before they finalise their choice of treatment plans, including whether the particular procedures are being covered under the insurance plan.
Questions you may wish to ask a doctor or hospital personnel include:
• What professional memberships do you belong to?
• What qualifications do you hold and where did you receive them?
• Are you certified with local, national, and/or international health organizations?
• What training have you received for performing this procedure?
• Do you have any other qualifications, certifications, or experience in performing this procedure?
• What is your experience in performing this type of procedure?
• How many operations of this type have you performed on previous occasions?
• How frequently and when did you last perform this type of procedure?
• What is your personal success rate for this procedure?
• What is the rate of complications that you have experienced when performing this type of procedure?
• Will I need to undergo anesthesia during this procedure?
- If so, what type of anesthesia will be required?
- If so, have you and the anesthesiologist worked together before?
- If so, will the anesthesiologist perform a pre-operative and/or post-operative evaluation?
• Will the procedure take place in a private hospital, outpatient clinic, or at the doctor’s personal clinic?
• If at a private clinic, how nearby is an intensive care unit in case of emergency?
• What are the emergency medical facilities at the clinic in the event that something goes wrong during the procedure?
• How often do you conduct procedures at that clinic or hospital?
• Do you have a crash cart in case of an emergency?
• What happens if something goes wrong and I need additional treatment or another operation?
- Who will be required to pay for any additional fees?
- Who will be required to pay for any additional hospital costs?
• Do you have any ‘before and after’ pictures of patients you have personally treated?
• How long will I be hospitalized?
• How much recovery time will the procedure require?
• How soon after the procedure can I fly home?
• What is included in the price of the procedure?
• What is not included in the price of the procedure?
• Is there any insurance coverage for this procedure?
What to do after treatment
After the medical treatment, there are a number of options for post-treatment recovery period. Depending on the level of invasiveness of the procedure client undergo, client may opt to remain in the area where treatment was given to schedule follow up examinations at the hospital. Alternatively, SGmedicaltour will assist in arranging for step-down accommodations to help client during the post-treatment recovery.
Client is encouraged to take advantage of the time in Singapore to do some shopping, visit a spa or check out some of the country’s cultural or historical attractions. Singapore has many gardens that offer refreshing airs and views.
Those undergoing dentistry or cosmetic surgeries that are less invasive may choose to take part in various activities such as golf or visit our breaches or sentosa or take a day cruise around nearby islands, which are ideal for rest and relaxation. Client can also take a short trip to nearby countries like Malaysia Genting Highland, Indonesia Bali or Thailand Changmai before they return to their home town.
Whatever medical treatments you opt to undergo, there are numerous options for post-treatment therapeutic care as well as a wide variety of recreational activities, allowing you to make the most of your medical holiday in Singapore.
Some other factors to consider:
• How much pain can I expect after the procedure?
- How long will the pain last?
• What complications can occur during or after this kind of procedure?
• How soon after the procedure can I have visitors?
• Will I need physiotherapy after the procedure?
- For how long?
- Where will this take place?
• What help will I need at home after the procedure?
- For how long will I need help?
• How long should I wait before I can go back to work?
• What restrictions will there be on my normal activities after the procedure?
- For example, will I be able to drive/climb stairs/run/play sports/have sex/take a bath?
• When will I need to come back for a follow up appointment?
Contact SGMEDICALTOUR Client Service Centre
SGMEDICALTOUR provides a wide range of useful services for international patients to help our clients manage their trip to Singapore and ensure a seamless and hassle-free medical tourism journey. These include
• Doctor's referral and medical appointments
• Visa applications and extensions
• Flight arrangements and airport transfer services
• Accommodation bookings for accompanying persons
• Language interpretation services
• Advice on cost estimates and medical financial counselling
• Private nursing arrangement
• Arrangements for special dietary requirements
• Religious arrangements
• Travel Concierge services
• Emergency care and non-emergency care
• Air evacuation and repatriation
• Visitor information and local sightseeing arrangements
• Regional countries sightseeing arrangement
SGMEDICALTOUR is always there to be your medical travel concierge. Email us at
This email address is being protected from spambots. You need JavaScript enabled to view it.
or call us at +65.97557166 client hotline for your medical and leisure travel needs.
Our Services
SGmedicaltour International Medical Services (IMS) team provides a wide spectrum of services to patients from overseas and their family members, ensuring them of a pleasant and comfortable experience throughout their stay. Our services include :
Appointments and Referrals
We can help you make appointments and referrals for consultations at our Specialist Outpatient Clinics. Based on the medical history provided, we will recommend and schedule an appointment for you with an appropriate specialist.
Admission Services
Our IMS team will also assist you in making arrangements for inpatient admission, including advising you on the approximate length of stay and pre-admission fee estimates. When you arrive at the hospital, our team will receive you and accompany you through the registration and admission process.
Accommodation
We can help you find a hotel or serviced apartment that best meets your needs and budget, at the Hospital's corporate rate.
Transportation
Transfer to the hospital from the airport or hotel, via limousine, ambulance or taxi can be arranged to ensure that you have a smooth connection.
Visitors' Information
Should you require information on any service available in any SingHealth hospital or institution and other information on Singapore such as entertainment and recreation activities, do call on us.
Concierge Services
We also offer the following services during your stay in SGH:
• Interpreters for non-English speaking patients
• Foreign exchange
• Laundry service
• Mail postage and delivery
• Private nursing service
• Portering service
• Business Centre Services including faxing, photocopying and assisting in the extension of social visit passes
Evacuation/Return to Home Country
We co-ordinate with various medical assistance agencies to evacuate patients to Singapore for treatment. We also assist with return to home country arrangements.
